Your order will ship within 48 hours from time of purchase. Please allow 2-3 business days for an update on your order tracking. If you do not receive an update within 72 hours from time of purchase please email  Operations@montserrat-nyc.com with your order number and we will get back to you.

Returns

We accept returns within 14 days of the original purchase.

Please email us at��Operations@montserrat-nyc.com to request your free return label in PDF version.

Please note that all pieces are made by hand and feature freshwater pearls that are individually unique, which is why our jewelry is so special as each piece is one of a kind. With that being said, if you are unhappy with the shape of your pearl, or want a longer chain for your necklace, please contact us at Operations@montserrat-nyc.com and we will happily pay for the back and forth shipping to accommodate your requests.